Management Consultancy

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Mystery Shopping Program (MSP) & Industry Competitive Analysis (ICA)

Advantedge offers a 360 degree solution to identifying the weak links in service deliverables within the Organization and highlight competitor offerings. The MSP is a powerful tool to help understand where your staff stands and how adept they are at performing their duties. These tools will support you to:

  • Identify training needs within the Organization.
  • Obtain a neutral and unbiased report of any shortcomings and address areas of service improvement, staff trainings and current customer experience.

I would like an Advantedge representative to contact me