Mystery Shopping Program (MSP) & Industry Competitive Analysis (ICA)
Advantedge offers a 360 degree solution to identifying the weak links in service deliverables within the Organization and highlight competitor offerings. The MSP is a powerful tool to help understand where your staff stands and how adept they are at performing their duties. These tools will support you to:
- Identify training needs within the Organization.
- Obtain a neutral and unbiased report of any shortcomings and address areas of service improvement, staff trainings and current customer experience.